flag-2 Frequently Asked Questions

You can book desired vehicle from our website; you can simply make a call (01778202423) to book your trip or send us email (vehicle@convoyservice.com) or using Facebook Messenger you can text us writing your need.
Broadly there are two types rental pricing to book vehicle: a) Book a package and enjoy all the services within the package without paying anything additional, b) Book a vehicle for a duration and pay rest of the associated cost under “pay as you go” offer.
In our packages body rent, driver cost, toll, fuel, parking included in the package price. Meanwhile there is an option where you can book the vehicle only. In such cases you have to pay the costs associated with your trip, such as driver cost, toll, fuel, and parking etc.
You can hire the vehicle and the driver will be provided within the rent. This rental is called “Pay as you go” where the additional charges applicable based on the usage.
Yes, for the packages 50% of the value need to pay in advance for booking confirmation. For “pay as you go” one day body rent requires to pay as advance.
With your booking confirmation, a primary invoice will be sent to your email address & a message will be sent to your contact number. Final invoice will be shared with necessary detail via email within after 7 days of your trip.
Yes, you can pay through cash, credit card, debit card, using the valid MFS services (bkash. Nagad, Rocket, etc.) available in Bangladesh.
We recommend to book a vehicle at least a week prior to travel to have guaranteed availability. However, we entertain booking up to 24 hours before your trip based on the availability of vehicle.
Considering the best interest of all our customers right now we do not recommend bringing pet in our vehicles.
First you need to call 999 for emergency services and also inform our customer-service quickly so that we can provide you necessary help.
You need to be an adult, carrying NID proves eligibility.
All the vehicles that we offer come with our own driver, after the trip you may sign off the travel docs & clear the dues to the driver.
You can contact us via phone, e-mail and Facebook page. Please feel free to ask us any question you may have and stay with Convoy Service.
Sorry, right now we are not offering any unlimited mileage packages. Please, visit our website to know more about our offerings.
Our prices totally vary depending upon the seat capacity, type of vehicle, and seasonal basis. To know more about our prices please visit our website.
We offer attractive seasonal, weekend, holiday and festival packages. You can visit our social media platforms, website or can directly call us to book vehicles at best rates.
Yes, you can pay easily in cash.
We accept all sorts of debit\credit cards both domestic and international.
For “Pay as you go” offer you have to pay all travel related costs other than the body rent that you paid with your advance. For the packages you have to pay additional fees in case you extend your trip only.
Yes, right now we are offering pay as you go packages. Please, visit our website to know more about our offerings.
Yes. We offer attractive Dhaka City day long/ half day packages. You can easily book them from our website/make a phone call/ send an email.
Yes. we offer day long packages offering Surrounding Dhaka. You can easily book them from our website/make a phone call/ send an email.
Yes you can, but please inform us before the trip. Please, visit our website for more information.
Yes, we offer one way car rentals outside Dhaka/inside Dhaka. To know more about our services please visit our website/make a phone call/ send an email.
Convoy Service Fleet start at 5.00 AM earliest for a day, ending up of journey depends on the user. However, we have certain break policy for driver to ensure safe driving. Our packages have detail specification of timing and duration, we recommend to check before booking.
No, we do not encourage smoking inside the vehicle.
Yes. We have multiple airport pickup and drop services with standard Sedan, microbus, minibus, etc. You can easily book the one that suits you.
Airport pick drop is time-based service. In case of delay, we will charge with a minimum rate for the additional hours.
Yes. You have to pay extra charges in case of late returns. The charges are clearly mentioned with all packages and offers.
Yes. You can change your booked vehicle/time/location but it depends upon the availability of other vehicles. In such cases you have to pay according to the exchange package.
Yes. It is possible. But you have to inform in written email at least 72 hour earlier than the trip starts.
For the packages, you have to pay for the full package rental. We recommend “Pay as you go” when you are not sure about your return time for cost saving.
You can cancel through our website/telephone. Cancellation before 72 hours is eligible for full return, later need pay cancellation fees. Please, visit our website to know in detail about our cancellation policy.
In regard to refund of unused/unutilized services (which are paid for or cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described. Please, visit our website for details.
You can easily contract with us through our website/ helpline/email. It may take some time due to banking procedures.
We offer attractive seasonal, weekend and holiday packages. You can visit our social media platforms, website or can directly call us to know about the promotions or discount offer.
Yes, we have a special discount on Friday and Saturday. Keep eyes on our website and social media platforms to get updates on promotional offers.
We offer tailor made offer for corporates. For your specific need, you can easily contact via website to get the best prices.
You should contact our customer service to get special offers for your particular need.
We ensure that your data will not be a leak to others. We have a professional IT team to protect our server from any threat.
We promise that we do not provide any unfitness car. Every car has a fitness certificate from BRTA. You can check it through online.
You can visit our website. You can ask which car you want to hire. We will share you the travel itinerary along with the car and driver information prior to your trip.
If right after your trip you realize that you left something inside the vehicle; firstly, contact the driver and if available there collect the item. We already provide you with the details of the car and driver when you booked the trip.
If you identify after a few hours or the next day, please don't be panicked because all your lost items are secured with us. Make a call to our hotline, share the booking details and the item you think you left at the vehicle. If we don't find the item that you think you left in the vehicle, our customer service representative will call and inform you. The company does not refund any money for lost items, only the item that we discover inside the vehicle not property of Convoy Service comes under the scope or return.
Our customer service representative will contact you and ask you to receive the item from our office. In case, you want us to send the item outside Dhaka, you have to pay the courier charges at the collection point when you receive the item.
P.S. The company will not be held responsible for the lost items and will not be responsible if the items are not found in the vehicle. It is recommended to take all the belongings while releasing the car after use.

Convoy service provides the optimum combination of right service, in right time with a reasonable price. Every vehicle is airconditioned and well maintained; meanwhile drivers are experienced and trained with necessary grooming.

600+

Vehicle

50+

Corporate Clients

50000+

Clients served
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